Shipping Guidelines

Orders placed on weekdays prior to 12:00 noon EST (9:00 AM PST) will usually go out the same day provided there are no issues processing your payment.   Although we can not guarantee it,  we strive to ship most orders with 24 hours.   

Domestic orders are shipped by FedEx home delivery in most cases. For an estimate of the number of days it takes to deliver your package in the contiguous 48 states via FedEx from our warehouse in Pompano Beach, Florida, check this map.

Other shipping methods are available such as FedEx Next-Day, Two-Day or Three-Day delivery and FedEx Smartpost.  Shipping charges for these methods are based on the weight and destination. Simply enter your order online and you will be presented with all shipping options and charges.

We do not ship on weekends or holidays.  Please do not include these days when estimating your expected delivery date.

FedEx does not deliver to P.O. boxes so you must either list a valid street address with your order.

We do not request or require a signature for any deliveries; however, it is solely up to your delivery person's discretion whether or not to leave the package without a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.

For destinations in Alaska, Hawaii, and APO/FPO locations, you pay shipping charges based on the weight of the package. Packages to these destinations are shipped via the US Postal Service's Priority Mail. Enter your order into our online ordering process and it will compute the shipping charge.

Shipping to Military Locations

For military locations (APO/FPO), in addition to the delivery time that it takes us to get it to the APO or FPO (two or three days), you will have to wait on the military then delivering the package to you. This could be days or weeks. We cannot help speed up this process. Sorry. When indicating your shipping address, "APO" or "FPO" will be your "City"; "AA", "AE" or "AP" will be your "State" and your ZIP Code will begin with either 09, 34 or 96. Leave the "Country" as United States. You will be presented with your Priority Mail shipping charge when you Checkout or check your shopping cart.

Incorrect Addresses or Re-routing Requests

We will charge a $11 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $11 fee since the shipping company will charge us a fee for this correction.

 Damages or Shortages

Merchandise damaged during shipping or shortages (missing items) must be reported to to BEhealthydrinks within 24 hours of receipt. We will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. BEhealthydrinks will contact the shipping company for visual inspection of the merchandise and box. BEhealthydrinks will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise.

Returns

You must contact us for a return authorization number prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. A valid return authorization number must be on the shipping label or we will refuse the package. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 14 days. No product returns will be accepted after 30 days.

On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item.

FedEx charge shippers for the return of undeliverable packages, including - but not limited to - refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for BEhealthydrinks actual cost to ship the package and the return charges.

 Back Orders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "out of stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. You should place a separate order containing only in-stock products to have it processed immediately.

Credit Cards

We accept the following credit cards: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Legal Notices

Any litigation, dispute, or other claim which may arise from the purchase, sale, advice, use or involvement with BEhealthydrinks shall be settled in accordance with the laws of the United States of America and particularly the State of Florida and shall be heard and venued in the County of Broward.

These policies are subject to change at any time without notice.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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